FAQs

Our goal is to provide you with the most up-to-date, easy to use pest management solutions on the market at a fraction of the cost. We have the most current selection of professional grade traps, baits, sprays, and other supplies you need to get rid of any type of pest. Give us a call and we’ll help you find what you need for maximum pest control. We are dedicated to helping you find the most effective solutions to your pest problems.

DelRoy has been a leading pest control company for more than 80 years, with a staff of knowledgeable and certified specialists who offer advice for free. We want to be your main pest control store, the website you come to for all your residential and commercial pest control products and advice.

Try the product search box. If you still cannot find a specific item, fill out the form at the bottom of this page and one of our associates will respond as quickly as possible. We have access to almost every pest control product available, and chances are we have the product you need. We respond to these product requests very quickly, usually the same day.

Sorry, DelRoy does not ship to post office boxes, military addresses our outside the continental United States. DelRoy ships via UPS or FedEx. All packages require a signature by someone who is at least 18 years of age.

Effective 04/01/2022: Orders placed online to be picked up in store must be picked up within 30 days after placing online order. If order is not picked up within the time frame the order will be cancelled and subjected to a 40% restocking fee.

DelRoy accepts the following credit cards: MasterCard, Visa, Discover or American Express.

Yes, DelRoy servers use Secure Sockets Layer (SSL), one of the most powerful and widely used encryption technologies on the Internet. If you would like more information about our credit card security policy, please read our Privacy and Security Policy.

In order to protect our customers from fraudulent transactions, the billing and shipping address is verified through your credit card company. If the billing address on your DelRoy account differs from the billing address on your bank’s records, you could be declined. Please verify that Billing Address information is correct, and then notify your credit card company to ensure that they have your most up-to-date information.

After entering your payment information, simply click the “Confirm Order” button and your order will be processed. You will be emailed immediately with confirmation of your order, including your order information and invoice number.

There is a possibility that your credit card could be declined after confirming your order. If this happens then you will be returned to the Payment Information screen so that you can re-enter your credit card information and correct any errors.

Orders cannot be cancelled once the checkout process has been completed. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. We regret any inconvenience that this may cause you.

Returning items to DelRoy is easy. Returns must be initiated within 10 days after the item was shipped. All items must be returned unopened, in their original condition at the time of sale, including the original packaging and all tags, labels, containers, documentation, etc. Do not mark or deface original manufacturer containers in any manner. We will not accept returns if packaging is opened or not in its original condition, we will return such items to you. If you reject that return shipment, DelRoy reserves the right to liquidate the inventory and withhold any credit. All shipping costs related to returns must be paid by the customer. DelRoy will provide a full refund to your credit card for items less the original shipping costs. This return policy only applies to items purchased online, when buying at our retail store all purchases are final. 

You must contact DelRoy to notify us that you would like to return a product. Please state the reason for the return and your order number. Most items that have not been opened can be returned. Exceptions will be made if the item is defective in some way.

Our customer support representative will give you information on how and where to return the product.

You will have to pay for the return shipping costs. For your protection, we recommend that all returns be sent back by a traceable carrier (such as UPS or FedEx) and that the shipment be insured in case the package is lost. DelRoy cannot be responsible for any packages lost or damaged in transit. Once we receive and process your return we will give you a refund less any shipping costs on your order. Most refunds are processed within 1-2 business days after receiving your return. You will receive an e-mail confirmation once your refund is processed.

Feel free to contact our friendly customer service team with pest control questions, order inquiries or product support.

Email: info@delroypestcontrol.com We will respond to your email as quickly as possible.

Phone: 1-844-Doomall (1-844-366-6255) Our lines may be busy, especially toward the beginning of the week. If you don’t get a customer service rep immediately, please leave a message and we’ll return your call promptly.

Mail: DelRoy Pest Control, 823 Lagrange Street, Toledo OH 43604